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Store Policies

Payment


Paypall and Credit Cards are accepted. All payments must be received at the time of purchase. Items will not be shipped until payment clears.


Shipping


I take great pride in my artwork and want it to get to you in PERFECT condition. Extreme care is made when packaging every item. 


*** Paintings are carefully wrapped in wax paper and clear celo to protect from packing filling. The painting is shipped in a new box and package filling.


*** Each print comes with a backing board and wrapped in clear celo for protection. The print(s) are shipped in a protective rigid cardboard enveloped specially designed to not bend in transit.


I use Australia Post for shipping, Australia's official postage service www.austpost.com.au

The following is a guideline to help give you an idea of typical shipping transit times:

Australia is 2 - 4 business days

USA, UK, Canada, Europe, Singapore is 3 - 7 business days

If you require faster shipping, please let me know and I will provide you with alternative shipping options.

We accept no responsibility for taxes and customs duties that your country may charge.


All paintings ship with insurance (paid by Rose Miller/ Wolfgang and Rose)


***If you receive any items (prints or paintings) that are damaged, please contact me within 5 days of receiving the damaged item(s) and I will replace your print(s) and ship them free of charge. If it is a painting I will offer a replacement and ship it free of charge, or I will give you a full refund (including your shipping fee). I will need a photograph and a written statement of the damage from you to claim for the insurance.


***If your item is lost in the mail please contact me and I will send you a replacement or a full refund (including shipping fee) after 30 business days. I will need a photograph and a written statement from you to claim for the insurance.


Refunds and Exchanges


I want you to be happy with your purchase. I offer you a refund if you are not satisfied, however return shipping costs remain the responsibility of the buyer. The refund will be made once I have received the returned goods and that the item(s) is in its original sold condition.


Additional Policies and FAQs


Please note - very important: Copyright and reproduction rights remain with the artist Rose Miller of Wolfgang and Rose, and are not transferred via sale.


All paintings and prints are copyright of Rose Miller of Wolfgang and Rose 2015